How Did TrendCart Increase Conversions by 30% Using an AI Chatbot?
Industry
Medical & Pharmaceutical Distribution
Client Type
D2C Product Store
Focus Area
Workflow Automation + B2B Follow-Up System
CHALLENGE
Order processing and customer inquiries came through three different platforms. Sales reps were chasing confirmations manually, and reorder opportunities slipped by every week.
SOLUTIONS
HIM connected their ordering portal, CRM, and comms stack into one workflow. Quotes, invoices, and reorder reminders now trigger automatically through email and WhatsApp, complete with live tracking dashboards.
Real-Time Query Handling
Answered FAQs about orders, products, delivery, and returns instantly.
Checkout Support
Proactively engaged customers during checkout to reduce drop-offs.
Escalation & Lead Capture
Collected complex queries for human follow-up, ensuring no lead was lost.
Escalation & Lead Capture
Collected complex queries for human follow-up, ensuring no lead was lost.
IMPACT
Admin time cut 60 %. Reorder frequency up 33 %. Their clients started getting updates before they even asked for them.
30%
increase in conversion rate within 4 weeks
80%
reduction in live support dependency
2.3x
faster average response time
24/7
support availability, even during peak sales
TOOL STACK
Platforms & APIs Used
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